Content Writer for CX Function

You will be a part of the PhonePe Group, where a supportive and empowering work culture is fostered to ensure that you perform at your best every day. You will have the autonomy to own your work right from the beginning, and your enthusiasm for technology will be highly valued. If you are passionate about creating technological solutions that impact millions of users, collaborating with top minds, and executing your ideas with purpose and speed, then joining PhonePe is the right choice for you. As a Content Writer within the Customer Experience organization, you will play a crucial role in shaping exceptional customer experiences across various touchpoints. Your responsibilities will include developing and implementing a comprehensive content strategy for support materials, ensuring brand voice consistency while addressing diverse customer needs, and creating educational content to enhance user understanding and product value. Collaboration with cross-functional teams such as Product, Design, and Strategy will be essential to align content deliverables with business requirements. By leveraging insights from the customer support journey, you will craft content that addresses user pain points and improves overall user experience. Additionally, you will analyze content performance metrics to make data-driven decisions and continuously refine content strategies. To excel in this role, you should have a minimum of 2 years of experience as a content writer, preferably in a customer support or CX environment. Strong analytical skills, exceptional communication abilities, and familiarity with content management systems and customer support tools are also essential. Your stakeholder management skills and customer-centric approach will be key in delivering high-quality content that aligns with organizational goals. Working at PhonePe comes with numerous benefits such as medical insurance, wellness programs, parental support initiatives, mobility benefits, retirement benefits, and other perks. This role is based in Bangalore and offers a stimulating work environment that encourages creativity and provides opportunities for professional growth beyond traditional job boundaries. If you are looking for a rewarding career where you can make a meaningful impact, PhonePe is the place to be. Visit our blog to learn more about our organization and culture.,