Content Specialist

As a Content Specialist, you will play a crucial role in developing, managing, and optimizing content for various purposes including training, knowledge bases, customer interactions, and internal communications. Your responsibilities will include: - Content Development: Creating engaging and effective training materials such as manuals, e-learning modules, videos, scripts, FAQs, and knowledge base articles. - Content Management: Organizing and maintaining a repository of training resources to ensure they are up-to-date and easily accessible. - Collaboration: Working closely with trainers and Quality and Operations Teams to identify training needs and develop content that addresses skill gaps. - Quality Assurance: Reviewing and editing training materials to ensure accuracy, clarity, and consistency with the company's brand and standards. - Data Analysis: Evaluating the effectiveness of training content by analyzing feedback, employee performance metrics, and other relevant data. - Technology Integration: Utilizing learning management systems (LMS) and other tools to deliver and track training programs. - Continuous Improvement: Staying updated on industry trends and best practices to enhance the quality and relevance of training content. Qualifications required for this position include: - Bachelor's degree in communications, English, Journalism, Business, or a related field. - 2+ years of experience in content creation, technical writing, knowledge management, or instructional design, preferably in a BPO or customer service environment. - Strong writing and editing skills. - Analytical thinking and high attention to detail. - Proficiency in Microsoft Office and content management tools such as KnowMax, Zendesk, Confluence, and SharePoint. - Knowledge of contact center operations processes is a plus. Additionally, the company offers reasons to join including opportunities for career growth, a collaborative culture working with a diverse and talented team, and an innovative environment that values innovation and excellence.,