Content QC Engineer

An Ideal Candidate:

Qualifications:

• B.E./B.Tech or BCA/MCA or B.Sc. (Computer Science) with 60 % and above.
• Language expert : Should have high level of proficiency and expertise in below mentioned language in both translation and communication:
• German - 1
• Dutch - 1
• Swedish - 1
• Arabic - 1
• Norwegian/Danish/Finish - 1 (any 1 out of 3)
• Understanding culture and common sense in different countries or regions.
• Customer service mentality; professional communication skills. Ability to speak and write in English fluently.
• Excellent verbal and written communication skills with an ability to summarize and present findings or challenges to all levels of staff and management.
• Demonstrated ability to prioritize tasks and resolve problems in a timely manner.
• Quick learner, critical thinker, analytical and problem solver.
• Highly motivated to learn and work in digital technologies.
• A can-do attitude.
• Content understanding (channels, movies, shows, languages, subtitles, multimedia knowledge like black screen, buffering etc.).
• Ability to perform multitasking activities.
• Passion to troubleshoot issues.
• Good to have exposure or experience of Python & Frontend development.

Key Competencies:

Job Overview:

• Global Production Operational Support for Video supplemental services (OTT/Content).
• The ideal candidate would have a keen interest for new technologies and digital media, would be very efficient doing repetitive tasks and be highly motivated to operate in this challenging fast-paced environment.
• The candidate will be a key member of the engineering team building the system responsible for retrieval, curation, and scheduling of managed media into 24x7-linear channels, VOD and deliveries.

Roles & Responsibilities:

• Should be able to execute Content QC scenarios across all applicable platforms with accuracy
• Work in 24x7x365 shifts
• Prepare Content QC report and share to stakeholders on time
• Monitor, analyze & address reliability & performance issues.
• Feed Monitoring: Content Provider Feed error monitoring.
• Provides technical support for all Video on Demand Systems.
• Prioritize and manage multiple helpdesk/support system tickets and taking appropriate resolution action.
• Workflow & service request management through ticketing.
• Perform Channel Management: Quality Management, Broadcast Standard verification, Channel Release & Post Release Monitoring.
• Effectively manage day-to-day tasks/activities in co-ordination with team management and escalation points.
• Reporting (Daily and Ad-hoc Operational Reports).
• Carrying out daily checklist tasks including reporting.
• Reporting & Management of Issue history.
• Develop comprehensive systems / user guide documentation.

Ref:JN-042025-761967