Content Management

Senior Analyst Web Operations - Deloitte Support Services India Private Limited

Join the team that delivers and maximises the firm’s digital output by providing appropriate support in end-to-end website updating and maintenance and supporting the Digital team in digital content management projects. We are specifically looking for professionals with technical knowledge and experience in knowledge/content management systems, preferably Adobe AEM.

Work you’ll do

As a part of the Digital team, you will be responsible for:

• Create, manage, and ensure the quality of webpages across the website.

• Build webpage wireframes and ensure content is complete and consistent.

• Improving organic search rankings through SEO best practices.

• Utilising tools like Semrush, Google Search Console (GSC), and CrownPeak to identify issues and optimise webpage quality.

• Supporting content management by adhering to web guidance and best practices.

• Following established document workflow standards for publishing and managing content.

• Collaborating with technology teams to test new platform functionalities and report issues.

• Managing multiple requests and stakeholders efficiently.

• Communicating with stakeholders and clients to provide timely project planning, progress, and reporting updates.

• Conducting regular quality analysis of team deliverables and offering guidance for improvement.

• Contributing to refining content management processes and sharing expertise with the team.

• Assisting the lead in driving process efficiency and identifying new service opportunities.

• Building and maintaining relationships with offshore team members and stakeholders.

• Managing access, training, and support for web editors within Growth to ensure adherence to best practices.

• Attend global initiative and office hours calls to stay informed about new features and implementations and communicate relevant updates to the broader team.

Work Location: Hyderabad

Shift Timings: 11 AM to 8 PM

The Team

The Growth team at Hyderabad supports the Deloitte organisation in the NSE with a wide variety of capabilities like digital, research, financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.

Qualifications

• Graduate Degree

• 3 – 5 years of relevant work experience, preferably in a content management/knowledge management organisation

• Intermediate knowledge of Adobe Experience Manager (AEM) and SEO tools like Semrush, Ahrefs or BrightEdge

• Ability to work across cultures and in a virtual environment

• Self-motivated and strong team player with strong interpersonal skills

• Demonstrate excellent analytical skills and communication skills (written, verbal, & presentation)

• Ability to build networks within the organisation

• Be able to work independently and as part of a team with professionals at all levels

• Be able to prioritise tasks, work on multiple assignments, and raise concerns/questions where appropriate

• Ability to grasp the fundamentals of work, learn new technologies and processes

• Good knowledge and understanding of website standards and regulations e.g. WCAG, EAA, GDPR