Posted:1 week ago|
Platform:
Work from Office
Full Time
Senior Genesys Cloud Engineer role focuses on leading the development, implementation and ongoing management of Genesys Cloud solutions within Alights contact center environment. This involves expertise -
> Genesys Cloud CX architecture
> Genesys Cloud Web Messaging
> Genesys Cloud features, and integrations
> Genesys Cloud Bots, NLP
> Genesys Cloud Quality Management
> Genesys Cloud configuration and ongoing management
> Strong technical skills in Architect workflows, call routing, and API integrations.
The role also requires experience in monitoring platform performance, troubleshooting, and providing technical support.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Alight
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