Contact center Quality Assurance Officer (CRM)

Alhodood Technologies

2 - 6 years

0 Lacs

pune maharashtra

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

quality assurance sla evaluating calls performance assurance csat score assurance audit observations real estate call center experience bpo experience

Work Mode

On-site

Job Type

Full Time

Job Description

As a Quality Assurance Specialist, you will be responsible for evaluating calls randomly and ensuring performance assurance in JKQ. Your main focus will be to maintain a 100% SLA and CSAT score while also making sure there are zero negative audit observations. Experience in the real estate industry is mandatory, and previous call center/BPO experience with real estate projects is highly valued. - Evaluate calls randomly - Ensure performance assurance in JKQ - Maintain 100% SLA and CSAT score - Eliminate any negative audit observations The salary for this position is up to INR 100k. This is a full-time, permanent role.,

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