The Technology Deployment and Management Service (TDMS) organization is a critical arm of Oracle FLEXCUBE s consulting group, delivering Oracle Technology services to Financial Services Global Industries Unit (FSGIU) product customers. While our Applications team focuses on customization and setup, TDMS is dedicated to end-to-end technology enablement, both on-premises and in the Oracle Cloud.
Role Overview
Are you passionate about Oracle technology, cloud computing, and emerging technologies such as Artificial Intelligence (AI) and Machine Learning (ML)We are seeking a highly capable, self-motivated, and independent Infrastructure Technology Lead to join our India-based team. You will oversee all aspects of managed service delivery from technical execution to customer success ensuring our financial institution clients receive best-in-class infrastructure solutions on Oracle and modern cloud platforms, with an increasing focus on AI and ML integration.
Key Responsibilities
- Oversee daily technical operations for on-premises and cloud environments.
- Analyze project briefs, requirements, and deliverables to ensure timely and quality execution.
- Liaise with engineering teams to drive project completion and technical excellence, including AI/ML adoption.
- Communicate directly with clients to ascertain and translate their needs into actionable solutions.
- Ensure systems and software are regularly updated and maintained.
- Develop detailed project structures and technical documentation.
- Provide strong leadership to develop, communicate, and achieve program objectives.
- Deliver technology services and AI/ML-driven solutions to financial institution customers, leveraging both sales and technical expertise across project cycles.
- Identify transformation opportunities, key IT issues impacting business, and make technology and AI/ML recommendations to customers.
- Manage service delivery within agreed budgets, ensuring strong financial stewardship.
- Periodically assess risks in managed services, developing and executing mitigation plans.
- Ensure overall service delivery and strict SLA compliance.
- Maintain a high degree of commitment and flexibility in a dynamic environment.
- Manage 24/7 L1 and L2 production support teams to resolve issues rapidly.
- Drive program delivery management, IT infrastructure outsourcing, ITIL processes, people management, and contract/financial management.
- Communicate service delivery health, performance, and potential risks to stakeholders.
- Conduct regular performance reviews and report on consumption trends.
- Own capacity planning, cost optimization, cloud disaster recovery, and business continuity processes.
- Oversee team training, upskilling, and certification programs.
- Stay updated on advancements in AI and ML, evaluating and deploying tools and automation solutions to enhance service capabilities and operational efficiency.
Skills Requirements
- 18+ years of experience in managed service delivery, with progressive leadership responsibilities.
- Proven experience in IT infrastructure management (servers, virtualization, storage, data center, monitoring).
- Strong understanding of both on-prem and cloud architectures, including cloud security and compliance.
- Practical knowledge of AI/ML technologies and their application in IT operations, monitoring, automation, or analytics.
- Experience in integrating AI/ML-based automation tools or solutions within enterprise infrastructure is a plus.
- Capacity planning, cost optimization, disaster recovery, and business continuity experience in cloud environments.
- Demonstrated ability to create pricing estimates and manage TCO (Total Cost of Ownership).
- Proven success managing large, global clients including CXO/CIO-level engagement.
- Ability to translate customer business challenges into actionable technology and AI/ML-enriched requirements.
- Outstanding verbal, written, and presentation skills for both customer and internal engagement.
- Strong independent decision-making, flexibility, and agility in a global, collaborative environment.
- Track record of team leadership, program delivery, and stakeholder management.
- bachelors degree in Information Technology, Computer Science, or related field (preferred).
- ITIL knowledge and experience in IT outsourcing/managed services preferred.
- Willingness to operate in an on-call and 24/7 support environment as required.
Role Overview
Are you passionate about Oracle technology, cloud computing, and emerging technologies such as Artificial Intelligence (AI) and Machine Learning (ML)We are seeking a highly capable, self-motivated, and independent Infrastructure Technology Lead to join our India-based team. You will oversee all aspects of managed service delivery from technical execution to customer success ensuring our financial institution clients receive best-in-class infrastructure solutions on Oracle and modern cloud platforms, with an increasing focus on AI and ML integration.
Key Responsibilities
- Oversee daily technical operations for on-premises and cloud environments.
- Analyze project briefs, requirements, and deliverables to ensure timely and quality execution.
- Liaise with engineering teams to drive project completion and technical excellence, including AI/ML adoption.
- Communicate directly with clients to ascertain and translate their needs into actionable solutions.
- Ensure systems and software are regularly updated and maintained.
- Develop detailed project structures and technical documentation.
- Provide strong leadership to develop, communicate, and achieve program objectives.
- Deliver technology services and AI/ML-driven solutions to financial institution customers, leveraging both sales and technical expertise across project cycles.
- Identify transformation opportunities, key IT issues impacting business, and make technology and AI/ML recommendations to customers.
- Manage service delivery within agreed budgets, ensuring strong financial stewardship.
- Periodically assess risks in managed services, developing and executing mitigation plans.
- Ensure overall service delivery and strict SLA compliance.
- Maintain a high degree of commitment and flexibility in a dynamic environment.
- Manage 24/7 L1 and L2 production support teams to resolve issues rapidly.
- Drive program delivery management, IT infrastructure outsourcing, ITIL processes, people management, and contract/financial management.
- Communicate service delivery health, performance, and potential risks to stakeholders.
- Conduct regular performance reviews and report on consumption trends.
- Own capacity planning, cost optimization, cloud disaster recovery, and business continuity processes.
- Oversee team training, upskilling, and certification programs.
- Stay updated on advancements in AI and ML, evaluating and deploying tools and automation solutions to enhance service capabilities and operational efficiency.
Skills Requirements
- 18+ years of experience in managed service delivery, with progressive leadership responsibilities.
- Proven experience in IT infrastructure management (servers, virtualization, storage, data center, monitoring).
- Strong understanding of both on-prem and cloud architectures, including cloud security and compliance.
- Practical knowledge of AI/ML technologies and their application in IT operations, monitoring, automation, or analytics.
- Experience in integrating AI/ML-based automation tools or solutions within enterprise infrastructure is a plus.
- Capacity planning, cost optimization, disaster recovery, and business continuity experience in cloud environments.
- Demonstrated ability to create pricing estimates and manage TCO (Total Cost of Ownership).
- Proven success managing large, global clients including CXO/CIO-level engagement.
- Ability to translate customer business challenges into actionable technology and AI/ML-enriched requirements.
- Outstanding verbal, written, and presentation skills for both customer and internal engagement.
- Strong independent decision-making, flexibility, and agility in a global, collaborative environment.
- Track record of team leadership, program delivery, and stakeholder management.
- bachelors degree in Information Technology, Computer Science, or related field (preferred).
- ITIL knowledge and experience in IT outsourcing/managed services preferred.
- Willingness to operate in an on-call and 24/7 support environment as required.
