Consultant - IT (Desktop Engineer)

As a candidate for this job role, you will be responsible for configuring, testing, and deploying hardware and software to users both locally and remotely. You will also be diagnosing and resolving problems related to the operation of PCs on the network, as well as troubleshooting and repairing break/fix issues. Additionally, your role will involve configuring, troubleshooting, and supporting Video Conferencing systems used for corporate broadcasts. Key Responsibilities: - Configure, test, and deploy hardware and software to users both locally and remotely. - Diagnose and resolve problems related to the operation of PCs on the network. - Troubleshoot and repair break/fix issues. - Configure, troubleshoot, and support Video Conferencing systems used for corporate broadcasts. - Provide solutions to user issues by identifying problems, researching answers, and helping to implement. - Train users in basic problem resolution and understanding of how to make efficient use of their PCs. - Respond to user requests and service issues in a timely and professional manner. - Provide support via phone using remote support software. - Create, monitor, update, and close tickets using Service Now ticketing system. - Adhere to Black Box corporate, technology, and security policies at all times while performing daily functions. - Remain current on technical and operational details concerning PC products and support. Qualifications Required: - Relevant experience in configuring, troubleshooting, and supporting hardware and software. - Proficiency in diagnosing and resolving PC-related issues. - Experience in providing user support and training. - Familiarity with ticketing systems and remote support software. - Strong adherence to corporate technology and security policies. If there are any additional details about the company provided in the job description, kindly share them for a more comprehensive overview.,