Consultant - Client Experience (Red Stub Club)

Red Stub Club is an exclusive, invite-only membership by BookMyShow, designed for the crme de la crme. At RSC, we specialize in curating extraordinary experiences across live entertainment, fine dining, sports, and cinemaboth in India and across the globe. More than just access, we create bespoke, world-class moments that are rare, unforgettable, and tailored for a select few.

This membership is extended only to a chosen circle of VIPsthose who value the art of entertainment at its very finest. With RSC, every occasion becomes more than an event; it becomes an experience elevated.

As a Consultant - Red Stub Club, you will play a critical role in delivering elevated, high-touch service to our premium members, ensuring every interaction reflects the finesse, discretion, and excellence that RSC stands for.Your Profile

• Act as a primary point of contact for a portfolio of Red Stub Club members, managing end-to-end service requests with ownership.
• Understand member preferences and ticketing requirements, offering relevant options, solutions, and curated experiences.
• Proactively anticipate member needs using strong emotional intelligence and contextual understanding.
• Coordinate with internal teams and external partners to secure optimal inventory, pricing, and experiences.
• Take complete ownership of requests from initiation to execution, ensuring seamless delivery.
• Conduct post-event follow-ups to gather feedback and continuously enhance the member experience.
• Maintain accurate documentation of member interactions, preferences, and requests in CRM systems.
• Manage multiple concurrent requests efficiently in a fast-paced, high-expectation environment.
  

• Experience in high-touch client servicing, hospitality, events, concierge, luxury, or similar roles; prior exposure to premium clientele preferred.
• High emotional intelligence with clear, warm, and polished communication; discreet and trustworthy in dealing with premium members.
• Proactive, service-driven mindset with strong ownership, accountability, and the ability to anticipate member needs.
• Highly organised and detail-oriented, able to multitask efficiently and remain calm and solution-focused under pressure.
• Strong command of spoken and written English with working knowledge of CRM tools, WhatsApp Business, and professional email etiquette.
• Passion for entertainment, live events, and cultural experiences; flexible to work evenings and weekends as required.