Concierge Executive

Job Title:

Location:

Job Summary:

The Concierge Executive will serve as the central point of coordination between patients, families, healthcare professionals (HCPs), vendors, and internal teams. This role is critical to ensuring seamless communication, efficient service delivery, and high levels of patient satisfaction in a home healthcare setting. The ideal candidate will possess strong organizational, interpersonal, and problem-solving skills, along with a compassionate and service-oriented mindset.

Key Roles and Responsibilities:

• Patient & Stakeholder Communication:

  Act as the key liaison between patients, families, home care staff (HCPs), vendors, and internal teams to ensure clarity in services, billing, and service updates.

• HCP Network Expansion:

  Source and onboard new home care providers through various channels. Conduct outbound calls to verify availability and services offered.

• Service Monitoring:

  Track attendance and punctuality of home care staff. Monitor medical equipment usage and overall service quality to ensure timely and appropriate care delivery.

• Patient Engagement & Satisfaction:

  Address patient inquiries, resolve concerns, and ensure a positive care experience. Troubleshoot issues promptly and empathetically.

• Documentation & Compliance:

  Prepare patient consent forms, staff profiles, initiate background verification (BGV) for staff, and manage Memorandums of Understanding (MOUs) with HCPs.

• Record Maintenance:

  Maintain detailed, up-to-date digital records of patient needs, service plans, and staff performance using company-approved platforms and tools.

• Sales Support:

  Identify and explore opportunities for upselling or cross-selling additional services based on patient condition and service quality.

• Billing & Invoicing:

  Manage billing processes, including invoice preparation, approval coordination, and refunds for HCPs, vendors, and clients.

• Event Support (Health Camps):

  Assist in executing specific tasks related to company-organized health camps (e.g., BMW record-keeping and coordination).

Qualifications:

• Bachelors degree (any discipline) preferred.
  
• Prior experience in customer service, healthcare, or home care is an advantage.
  
• Proficiency in computer systems, scheduling tools, and mobile applications.
  
• Knowledge of home care services and healthcare resources is a plus.
  

Skills and Competencies:

• Strong verbal and written communication skills.
  
• High level of empathy and a caring attitude towards patients and families.
  
• Excellent problem-solving and critical-thinking abilities.
  
• Strong organizational and multitasking skills.
  
• Ability to handle sensitive information with discretion and professionalism.