Job
Description
Job Description: 4+ years of Experience in Compute Hardware troubleshooting. (L2) Install, administer, and maintain hardware infrastructure. Diagnose and correct system issues, whether these be issues with correct operation or performance. Reinstate integrity of system as quickly as possible following an outage in order to minimize downtime. Triage and solve user-submitted tickets, especially when they relate to the infrastructure. Track resource usage using monitoring and queuing software. Actively participate in Knowledge Management by creating new technical documents. Patch system firmware and software as needed. Peer assistance is an added trait. Technical Skills: Primary : HPE Proliant DL / Apollo / Blade Server, Cisco Server, OneView Secondary : Hypervisor (Vmware) Demonstrated expertise with Hardware administration, including OS (Vmware/Linux/Windows) Expertise with high-speed networking such as InfiniBand and 10/40 Gigabit Ethernet. Familiarity with Hardware products like: HPE Proliant, Apollo, Blade,SDFlex and Synergy Experience with Cisco Hardware (UCS series, UCS Manager). Experience in server hardware and troubleshooting. Experience managing multi node clustered setup. Experience using and supporting appliance like Oneview, iLO, BMC, UCS Manager Knowledge of Server profile and fault tolerance. Experience on troubleshooting of Virtualization (Vmware). Familiarity with monitoring tools like Grafana/Nagios/Opsramp. Knowledge on troubleshooting of ESXi and vCenter performance issues. Familiarity with the Server Storage connectivity basics. Good to have basic understanding of Nimble/Netapp/Pure/Cloudian/Data Protect cluster solution. Experience in Incident/Change/Problem management and Root Cause Analysis. Business Skills: Demonstrate strong written and verbal communication skills. Interacting and collaborating across different technology teams within HPE. Must work towards achieving HPEs vision for our customers. Affinity and a thorough understanding of support processes defined within HPE. Ability to work in a 24x7 environment in rotation shifts Exhibit Customer First and Customer Last Attitude consistently. Ability to drive cases to closure and provide Case Summary. Demonstrate high level of technical & communication skills. Takes responsibility for end-to-end problem ownership and its solutions. backup and storage and infrastructure and (vmware or virtualization) and compute * Apollo, synergy, vmware esxi, virtualization, vsphere, comvaultback up, storage array, emx, ibm netapp, HPE, cloud storage, zerto management * Compute will discuss.: pradeep * Compute L2: HP apolo, blade, 4+ years of exp, primary is compute and secondary is vmware and linux, aroba switches, cisco like ucs series, *Should know how hardware and os interacts, hp server candidate would know ilo, ciso server people will have bmc, *Monitoring is tool agnostic: *Primary skill is hardware, secondary is vmware or linux, Zerto: Victor Should know hypervisor or virtualization, DR-Disaster recovery, migration, failover, replication, crossite replication, We are not looking for Zerto implementation or deployment, day to day operations knowledge of zerto would be added advantage Candidate should have DR and migration understanding. Coudian storage: Filestorage technology, file page storage like NAS, troubleshooting and configuration Object storing knowledge would be added advantage.
