Complaint Manager

Key Responsibilities:

1. Technical Support (Daily):

• Support Order and Production Teams with technical inputs on ongoing projects.
• Guide Channel Partners (PAN India) on product measurement, installation, and operations.
• Provide on-call support to RM, Sales Teams (DGM, RSM, ASM, BDM), and Project Team.
• Assist Marketing and respond to online technical inquiries.

2. Complaint Management (As Required):

• Resolve complaints from Channel Partners and Whole-sellers.
• Support Field Teams (GM, DGM, RSM, ASM, BDM) with complaint handling.
• Attend Jamnagar-based complaints via call and coordinate service.
• Handle on-call troubleshooting, especially for automation and technical faults.

3. Repair & Alteration (Daily):

• Assist internal teams in managing repair and alteration cases.
• Coordinate with Channel Partners for pickup and delivery of products needing repair.

4. Local Orders & Client Interaction (As Required):

• Process Jamnagar sales orders and coordinate end-to-end.
• Conduct site visits, take measurements, and ensure smooth installation.

5. R&D & Product Support (Daily):

• Collaborate with Production for special/custom client orders.
• Provide technical guidance on automation, motors, and new product integration to team members.

Share your CV
Mail - hr@marvellifestyle.comWhatsApp - 9512019084

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

• Day shift

Work Location: In person