Community Associate

As a Community Associate at Inito, you will play a crucial role in nurturing a supportive and engaging community for our users. Your responsibilities will involve welcoming new members, encouraging interactions, creating engaging content, and moderating discussions on platforms like Facebook and Reddit. By fostering a safe and lively space, you will help our community members feel informed, supported, and connected as they navigate their health journey. Collaborating with the community team, you will brainstorm and implement campaigns and interactive experiences to enhance community engagement. Your role will also include actively listening to members, addressing queries, showing empathy, moderating content, and resolving any issues with finesse to maintain a positive environment. Utilizing both quantitative data metrics and qualitative insights such as user feedback and sentiments, you will gain a deep understanding of our community's needs. You will work closely with experts in the field, including fertility coaches, doctors, and clinical specialists, to provide accurate information and education within the community. Your input and feedback gathered from the community will be instrumental in driving continuous improvement in our product and services. Additionally, you will have the opportunity to use your personal Facebook profile to interact with the community, adding a personal touch that fosters trust and connection beyond the company pages. The ideal candidate for this role possesses excellent written and verbal communication skills, empathy, and a keen interest in women's health and our product. You should be proficient in explaining scientific concepts in an easy-to-understand manner and have strong coordination and collaboration skills to work effectively across various teams. Proficiency in community platforms like Facebook and Reddit, along with the ability to analyze community metrics, moderate discussions, and ensure a respectful environment, are key attributes we are looking for in our Community Associate.,