Communications Trainer II

3 - 8 years

5 - 7 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more.

ROLE : Voice & Accent Trainer

LOCATION : Pune

Role & Responsibilities:

  • Build and sustain professional and communication skills for the advisors that come into NHT
  • Undergo the TTT certification and thereafter deliver NH Training to NHT batches
  • Identify Learning needs of agents/ any other learners/ business as a learning consultant
  • Design training curriculum using the principles of Instructional Design
  • Work closely with the FS V&A team to use materials (e.g. recorded calls) from floor in training and to customize training according to the Project/process.
  • Observe and evaluate trainee performance during real time training sessions
  • Track and maintain trainee attendance and trainee certification records for audit purposes.
  • Initiate and participate in the projects of the team and the department
  • Conducting refresher or stratified training batches on NHT modules
  • Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational)
  • Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
  • When not involved in batches, be willing to support National Command Center with the language assessments for hiring
  • Maintain key MIS related to all the above activities
  • Excellent communications skills (>=6.5 on CAT) -This is essential for the candidates to move to the next level of interviews
  • Good facilitation skills 16. Proficient with MS Office
  • No leave in the pipeline for the next 60 days
  • Master Trainer would be preferable

Desired Skills: -

  • Good knowledge of V&A and Grammar, Soft Skills and Facilitation Skills
  • High levels of spoken and written communication
  • Interpersonal and team management skills are a must
  • Ability to interact with different levels in the organization
  • Previous V&A and Soft skills training experience desirable
  • Basic knowledge of Instructional design desirable
  • Exposure to Quality would be preferred
  • Expertise in Excel & power point
  • Knowledge of basic banking terminology.
  • CAT scores should be >=6.5

Education: -

Under-graduate can also apply.

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