Commercial Business Analyst

What You'll Do

• Establish and maintain positive, productive working relationships with Sales teams and other key stakeholders.
• Assist Sales with drafting Services Work Orders (SOWs) and manage CRM and CPQ data entry for certain deal elements.
• Guide Sales through Commercial Desk processes, including Blue Yonder's internal business approval process, facilitating business approvals according to the Blue Yonder Approval Matrix.
• Review, prepare the initial draft, and negotiate customer and partner-facing services-related orders, SOWs, agreements, and amendments based on established guidelines.
• Document obtained deal approvals and other necessary documentation.
• Draft clear and commercially sound SOWs for the deals you s
• upport.
• Review executed customer agreements to ensure compliance, completeness, and accuracy.
• Enforce company contracting guidelines, methodology and standard operating procedures.
• Determine bookings value for standard deals and apply bookings value adjustments in Salesforce as needed to ensure accuracy.
• Triage incoming requests for the team through the SOW workflow tool.
• Document and maintain internal team process and policy materials.
• Stay up-to-date on company processes, products, and new releases.
• Provide high-level customer service to internal and external customers.
• Perform ad hoc projects and duties as assigned.
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What We Are Looking For

• Customer service-oriented mindset.
• Positive, team-oriented attitude with a healthy sense of humor.
• Attention to detail and accuracy.
• Excellent analytical, problem-solving, and research skills.
• Ability to function independently as well as within a team effectively and efficiently.
• Highly organized and flexible, with the ability to prioritize and work effectively on multiple tasks in a demanding, fast-paced environment.
• Experience drafting and negotiating Professional Services, SaaS and/or software contracts.
• Understanding of legal, risk, and business impacts to contract language and deal velocity.
• Excellent written and oral communication skills.
• Ability to quickly adapt in a changing environment, including learning new tools and processes.
• Willingness to be flexible with working hours, especially at quarter ends and around year-end holidays, if needed.
• Experience working in a CRM system, especially Salesforce.
• Experience working in a software or SaaS company is a plus.
• Experience with CPQ systems is a plus.