Collections Specialist

Position: Collections Specialist Location: Hyderabad, India Job Overview We are seeking a detail-oriented and proactive Collections Analyst to join our finance team. As a Collections Specialist, you will be responsible for managing and resolving customer billing and usage discrepancies. You will utilize Salesforce for contract information and NetSuite for invoice details. This role requires a blend of analytical skills, customer service expertise, and familiarity with financial software to ensure efficient collections and accurate account management. Responsibilities & Duties - Monitor and analyze accounts receivable aging reports to identify overdue accounts and prioritize collections efforts. - Prepare and maintain detailed records of customer interactions, resolution actions, and follow-up activities. - Respond to customer inquiries regarding billing and usage discrepancies in a professional and timely manner. - Access NetSuite to retrieve and analyze invoice data, ensuring that all billed amounts are correct and align with contract terms. - Utilize Salesforce to access and review customer contracts, ensuring accurate understanding of billing terms and conditions. Education & Experience - Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Characteristics You should possess: - Strong English communication skills, both written and verbal, with the ability to handle sensitive customer interactions and articulate complex information clearly. - High level of organizational skills and a proactive approach to problem resolution. - Ability to work independently and manage multiple priorities in a fast-paced environment. - Strong analytical and problem-solving skills, with a keen attention to detail. This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment. Hiring Policy Reveal considers candidates with existing visas, but does not sponsor new visa applications.,