Collections Consultant (Contract) - homechoice

Description

Here’s what you can expect to be doing in the role

• Meet department objectives by achieving performance metrics (targets) set and collecting as per department standard.
• Meet operational and quality efficiencies.
• Rehabilitate and educate customers with regards to their payment profile.
• Provide an exceptional customer experience.
• Negotiate payments from customers following the call script, within dialler time.
• Ensure a professional, polite and efficient service is offered by acting as an ambassador at all times both internally and externally.
  

Requirements

What you'll need to do this role

• Grade 12 / Matric or equivalent.
• Minimum of 1 years’ experience within the Collections industry in a Contact Centre environment.
• Must be computer literate (Email, Internet, Word and Excel).
• Proven track record in problem solving whilst constructively managing conflict and disputes.
• Clear criminal and ITC record.
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act.
  

Behaviours we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• play as a team
• Be helpful
• Be inclusive
• Find the fun