Collections Agent

Job Description for Rm cum Collection Outbound & Field Collection

Responsibilities

• Manage a portfolio / Allocated / Teritary of accounts to collect outstanding payments,

utilizing effective communication strategies

• Conduct follow-up calls and emails to resolve payment discrepancies and negotiate payment plans.
• Document interactions and maintain accurate records of collection activities in our financial systems
• Collaborate with the finance and accounting teams to ensure accurate account reconciliation.
• Assist in the development of best practices for collections processes and dispute resolution.
• Provide exceptional customer service by addressing client inquiries and concerns promptly
• Analyze account histories and payment trends to identify potential risks and opportunities for improvement within the collections process.
• Prepare and present regular reports on collections performance, account status, and

recovery metrics to senior management

• Collaborate with internal departments to address client concerns and improve overall

customer satisfaction

Required and Preferred Qualifications Required:

• 2+ years of experience in collections, accounts receivable, or a related field
• Strong understanding of collection processes and debt recovery strategies
• Exceptional verbal and written communication skills
• Proficiency in using financial software and Microsoft Office Suite & MIS

Soft Skills and Cultural Fit

• Good communication and negotiation skills, with the ability to build rapport with clients and stakeholders.
• Strong problem-solving abilities, capable of handling complex issues with a strategic

approach.

• Detail-oriented with a commitment to accuracy in reporting and documentation.
• Ability to adapt to changing priorities in a dynamic work environment.
• A proactive and positive attitude fosters collaborative team dynamics.

Job Type: Full-time

Pay: ₹300,000.00 - ₹400,000.00 per year

Ability to commute/relocate:

• Vasant Kunj, Delhi, Delhi: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• What is your current CTC?
• What is your Notice Period?
• What is your expected CTC?
• Are you working on soft collections or hard collection?

Experience:

• Collection Agent: 2 years (Preferred)
• B2B : 2 years (Preferred)

Work Location: In person