Collection Strategy and Process Manager

As a Case Allocation Coordinator, your primary responsibilities will include allocating cases, managing the HO WO pool in collaboration with Central agencies, and representing cases as required. You will serve as the main point of contact for the field team regarding technical challenges encountered in FinnOne. Additionally, you will be responsible for setting allocation rules in coordination with the IT team, ensuring timely resolution of ICRM queries related to Collection issues, and maintaining the clearance ratio through proper representation to meet specified targets. It is crucial to adhere to the defined turnaround time (TAT) for completing special projects and ensure that system rules are established promptly and align with the predefined logic. Your goal should be to resolve the maximum number of cases without escalating them to the field team and allocate HO WO cases to central agencies based on a stable pool while closing CRM queries within the assigned TAT. You will also be responsible for maintaining the TAT for hold cases eligible for representation and ensuring the timely release of higher bucket cases that are on hold. Your attention to detail and ability to effectively coordinate with various teams will be vital in fulfilling these responsibilities.,