Collection Strategy and Process Manager SkillLabs

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As a Case Allocation Coordinator, your primary responsibilities will include allocating cases, managing the HO WO pool in collaboration with Central agencies, and representing cases as required. You will serve as the main point of contact for the field team regarding technical challenges encountered in FinnOne. Additionally, you will be responsible for setting allocation rules in coordination with the IT team, ensuring timely resolution of ICRM queries related to Collection issues, and maintaining the clearance ratio through proper representation to meet specified targets. It is crucial to adhere to the defined turnaround time (TAT) for completing special projects and ensure that system rule...

Posted 2 weeks ago

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Collection Strategy and Process Manager SkillLabs

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As a Case Allocation Coordinator, your primary responsibilities will include allocating cases, managing the HO WO pool in collaboration with Central agencies and field teams, and representing cases as required. You will also serve as the main point of contact for the field team regarding technical challenges encountered in FinnOne. In this role, you will be responsible for setting allocation rules in coordination with the IT team and ensuring timely resolution of ICRM queries related to Collection issues. It will be essential to maintain the clearance ratio through proper representation to meet the specified targets and adhere to the defined turnaround time (TAT) for completing special proje...

Posted 3 months ago

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Title Collection Strategy and Process Manager SkillLabs

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

The role involves allocation of cases, managing HO WO pool in coordination with Central agencies & field teams, and representing cases. You will act as a coordinator for the field team regarding technical issues faced in FinnOne and setting allocation rules in collaboration with the IT team. It is essential to ensure proper resolution for ICRM queries related to Collection issues and maintain the clearance ratio through representation as per targets. You will be responsible for adhering to the TAT for special projects completion, ensuring timely setting of system rules, and execution in line with the set logics. The focus should be on resolving maximum cases without involving the field team ...

Posted 3 months ago

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