Collection Officer

Job Title: Collections Officer  
Company Name: Kinara Capital  

Job Description:  
As a Collections Officer at Kinara Capital, you will be responsible for managing the collections process for overdue accounts. You will engage with clients to remind them of their payment obligations, handle inquiries related to their accounts, and negotiate payment plans. Your role will involve monitoring account statuses, ensuring compliance with company policies, and maintaining accurate records of all interactions. You will work closely with clients to resolve any issues and facilitate timely payments, contributing to the financial health of the organization.  

Key Responsibilities:  
- Contact clients regarding overdue accounts and payment reminders.  - Negotiate payment arrangements and follow up on payment commitments.  - Maintain and update client accounts with relevant information regarding collections.  - Work with internal teams to resolve customer issues related to payments.  - Prepare reports on collections activities, trends, and outcomes.  - Ensure compliance with all applicable laws and regulations regarding collections.  - Assist in improving collection procedures and strategies.  

Skills and Tools Required:  
- Strong communication and interpersonal skills.  - Ability to negotiate effectively and handle difficult conversations.  - Proficiency in problem-solving and conflict resolution.  - Familiarity with financial documentation and basic accounting principles.  - Experience with customer relationship management (CRM) software.  - Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).  - Attention to detail and strong organizational skills.  - Previous experience in collections or related financial services is a plus.  - Ability to work independently and as part of a team.  

If you are detail-oriented and possess strong negotiation skills, we invite you to apply for the Collections Officer position at Kinara Capital. Your contributions will play a vital role in maintaining our customer relationships and ensuring financial stability.