Collection Executive

Location: Delhi / Gurgaon

Employment Type: Full-time

Experience: 1-3 years in B2B calling, collections, tele-sales, or customer handling roles

## About the Role

You will work closely with the internal recovery team and use our software platform to track cases, update call notes, and escalate issues when required.

## Key Responsibilities

* Make outbound calls to companies with overdue invoices on behalf of our SME clients.

* Introduce yourself professionally and explain the pending payment in a clear and courteous manner.

* Identify the correct responsible person (Accounts/Finance/Owner) if the initial contact is not relevant.

* Obtain accurate payment timelines and commitments.

* Handle objections confidently while maintaining politeness and professionalism.

2. Research & Verification

* If the number is unavailable or incorrect, use online research tools (Google, LinkedIn, company websites, directories) to find the right contact.

* Verify if the concerned person still works in the organization; identify alternatives if not.

3. Follow-ups

* Conduct structured follow-ups via phone and email according to internal SOP.

* Track ageing of invoices and ensure timely recovery milestones.

* Escalate delays, disputes, or non-responsive customers to senior team members.

4. Documentation & Reporting

* Maintain accurate and detailed call logs.

* Share daily/weekly reports on progress, challenges, and high-priority cases.

Required Skills

* Excellent verbal communication skills in English and Hindi.

* Confident and clear phone presence; ability to handle difficult conversations.

* Basic understanding of invoices, payments, and business transactions (training will be provided).

* Strong follow-up discipline and time management.

* Ability to work with CRM tools, spreadsheets, and simple software dashboards.

* Problem-solving attitude and persistence.

Preferred Experience
* Prior experience in B2B collections, accounts follow-up, tele-calling, or customer support.

* Exposure to SME clients, finance teams, or AR processes is an advantage.