Job
Description
Overview The Collaboration Engineer is a highly technical individual that will be responsible for implementing server-based products used in telephony and collaboration technologies. They have a strong understand ing of Windows and Linux server configuration and integration with UC Systems. The engineer will also be proficient in server-based applications such as Microsoft Exchange, SQL Server, and Skype. A strong understanding of TCP protocols used by these applications is required. The Collaboration Engineer is an experienced, highly motivated individual focused on remote deployment and support of complex field-based services. They are the primary technical resource on deployments requiring a strong knowledge of the implementing and deployment processes of systems they are tasked with deploying. The engineer is responsible for executing and providing technical guidance to the Project Managers to ensure timely delivery, project completion, minimizing customer downtime, and ensuring customer satisfaction. Qualifications Required Qualifications Five or more years of software design experience or education equivalent VoIP software design and implementation experience Expert understanding of Avaya Aura products, Mic rosoft technologies, and Linux Knowledge of Avaya Aura products and VM systems Solid understanding of network design including T-1, ISDN and messaging Solid understanding of data products and data infrastructure design Strong problem solving and organizational skills are essential Excellent verbal and communications skills are essential Desired /Preferred Qualifications 2-Year College degree in data networking or equivalent industry experience ACIS, ACSS, and other manufacturer s certifications Proficient with Microsoft Word, Excel, Outlook, Visio, and PowerPoint Responsibilities Plans and communicate s the gathering o f information from the customer Delivers , implement s , and support s a variety of UC technologies including but not limited to Avaya Aura Applications, Voice Mail Systems, Conferencing Systems, SIP integrati ons, and other U/C Applications Delivers, implements, and supports all associated Microsoft dependencies required to support UC solutions including Windows Server, Hyper-V and VMWare , Active Directory, Certificate Authority, DNS, SQL, Skype, and Exchange Coordinates t he delivery and implementation of Linux Servers Deliver s configuration and implement ation of core UC technologies including SIP gateways, Reverse Proxies, Session Border Controllers, and Hardware Load Balancers. Provides d epth understa nding of SIP based technologies Deliver s customer education including Administrator, Trainer, and Helpdesk knowledge transfer s Provides technical leadership in the area of UC implementation to other SPS team members Maintain s a proactive commitment to industry education and certifications through official training courses, internal labs and workshops including 3 rd party adjuncts as required Serve s as an escalation point and assist in troubleshoot ing and resolv ing t echnical issues for our maintenance customers
