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1 years

1 - 2 Lacs

Posted:6 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Coordinate IT service requests and incidents through ticketing systems (e.g., ServiceNow, Jira)
  • Serve as the first point of contact for internal users seeking technical assistance
  • Assign and track service tickets to appropriate IT personnel or vendors
  • Schedule and monitor hardware/software installations, upgrades, and maintenance
  • Communicate with stakeholders to provide updates on service status and timelines
  • Generate reports on service metrics, response times, and resolution rates
  • Ensure compliance with IT policies, data security standards, and service-level agreements (SLAs)
  • Collaborate with IT teams to improve service delivery processes and user experience

Job Type: Full-time

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift

Experience:

  • Service coordinator : 1 year (Required)

Location:

  • Ekkattuthangal, Chennai, Tamil Nadu (Required)

Work Location: In person

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