CMDB Analyst

Johnson Controls is looking for CMDB Analyst to join our dynamic team and embark on a rewarding career journey. Develop, implement, and maintain Configuration Management Database (CMDB) processes to ensure accurate and up-to-date configuration records. Collaborate with IT and business teams to collect and manage configuration data across various systems and applications. Ensure data integrity by auditing, updating, and refining CMDB records to maintain high-quality information. Support change management activities by providing accurate configuration data for release and deployment processes. Perform regular reviews of configuration items to manage lifecycle activities, such as additions, updates, and decommissioning. Develop reports and dashboards to track configuration status and assist in decision-making processes. Assist in integrating CMDB with other IT service management tools to improve service delivery and support.