Cluster Sales Manager-Mumbai or Gujarat

Job Description

Job Title : Cluster Sales Manager ODE Spa Wellness Department : Operations Sales Reporting To : Operations Head Location : Mumbai or Gujarat Company : Ridhira Group ODE Spa Wellness Job Purpose : To own the P&L, Sales & revenue, oversee and manage the day-to-day operations of multiple ODE Spa Wellness outlets within a designated cluster. Responsible for driving revenue, ensuring consistent service delivery, managing teams, optimizing resources, and maintaining the brands high standards. Key Responsibilities : Operational Management : Drive the team of multiple outlets on their daily, weekly and monthly targets. Hands on experince in P&L and EBITDA. Monitor daily operations across assigned outlets to ensure smooth functioning. Implement and maintain standard operating procedures (SOPs) across all location. Ensure compliance with hygiene, safety, and wellness protocols. Conduct regular audits and inspections to maintain service quality. People Management : Lead, mentor, and motivate Spa Managers and therapists across all outlets. Oversee staffing needs, manage schedules, and ensure effective team utilization. Facilitate training programs in collaboration with HR for continuous skill development. Sales & Business Development : Achieve revenue targets for all outlets within the cluster, daily, weekly & monthly. Drive local marketing initiatives, promotions, and wellness packages to increase footfall. Build and maintain relationships with high-value clients and corporate partners. Customer Experience : Ensure high standards of customer service and satisfaction. Handle escalated client concerns or complaints professionally. Collect and act on customer feedback to improve services. Inventory & Resource Management : Monitor usage and requisition of spa materials and products. Coordinate with procurement for timely stock replenishment. Reduce wastage and control operating costs. Reporting & MIS : Maintain accurate records of revenue, client data, team performance, and expenses. Submit periodic reports to the Regional/Operations Head. Use CRM tools and dashboards to track KPIs. Key Skills & Competencies : Strong leadership and team management Operational excellence Sales and customer service orientation Problem-solving and decision-making skills Excellent communication and interpersonal skills Ability to multitask and manage priorities Qualifications : Bachelors Degree in Hospitality, Wellness, or related fields MBA/PG Diploma in Operations or Management is an added advantage Minimum 5–7 years of experience in spa/wellness/hospitality industry with at least 2 years in a multi-unit leadership role