Cluster Manager

Job Description

Role & responsibilities Ensure all reports are consistent in quality: accurate, complete and on time ahievement of targets: penetration and cross sell. To lead the team to meet the business targets of revenue and profitability of the branches under cluster. Monitoring performance of Branches in terms of key drivers i.e. Contributed Value.Volumes / Profitability / Expenses / Losses Employee Retention Employee Productivity Customer experience Manage TATs on credit & processing Minimize pre and post disbursal discrepancies Job Role : Interact regularly with Branch Managers/Branch Sales Managers/ Sales Staff to set targets & achieve required sales. Recruitment, Handling and grooming of the Branch Manager in presentation & selling skills. Make joint calls with sales team, if required. Training for competence development of Branch Managers /Branch Sales Managers. Provide inputs to develop marketing strategies and marketing support to Sales Staff. Work closely with the Regional /Zonal Manager for developing sales strategies Driving Sales Processes Ensure the flow of accurate and complete information for customer proposals Ensure processes within the steps-of-sale are managed effectively and efficiently Provide market intelligence in term of business, product & proposal. Demonstrate consistency and maturity in sales forecasting processes.