Job
Description
Cluster Manager We are seeking a highly driven and operations-focused Cluster Manager to oversee a group of retail pharmacy stores. The role involves P&L ownership, driving topline and bottomline targets, team management, customer experience enhancement, inventory control, compliance adherence, and execution of marketing and omnichannel initiatives to deliver strong business outcomes. Key Responsibilities: Financial and Sales Performance Drive achievement of monthly revenue, profitability, generics, diagnostics, and high-margin targets. Develop store-specific business plans and monitor daily target vs achievement. Identify local revenue opportunities, partnerships, and business development avenues. Omnichannel Operations Ensure 100% compliance on order fulfillment with zero TAT breaches and pushbacks. Guide stores in conducting root-cause analyses and implementing corrective actions. Team Management and Training Lead, motivate, and develop store teams, ensuring clarity on targets and incentives. Conduct regular store visits, performance reviews, knowledge checks, and mentorship. Identify training needs, recommend nominations, and support career growth of high performers. Customer Service and Experience Ensure high service standards across customer interactions (in-store, telephonic, and digital). Identify actionable insights from customer feedback (NPS) and drive improvements. Inventory Management Maintain inventory accuracy through regular audits, process adherence, and loss prevention initiatives. Support stores in assortment planning based on catchment needs and competition benchmarking. Compliance and Banking Conduct compliance audits on licenses, registers, billing, banking, and cold chain practices. Ensure documentation and regulatory requirements are fully met across stores. Store Hygiene and Visual Merchandising Ensure cleanliness, proper visual merchandising, and adherence to branding guidelines. Conduct random checks to validate execution. Marketing and Local Initiatives Drive store-level marketing initiatives and ensure staff participation in outdoor activities. Lead awareness drives for promotions and monetized brands. Expansion and Hiring Oversee property handovers with project teams and ensure readiness. Support recruitment processes with unbiased evaluation and documentation. Desired Candidate Profile: 5-8 years of experience in multi-unit retail management (pharmacy, healthcare, or retail preferred). Strong operational, financial, and people management skills. Excellent problem-solving, communication, and customer service orientation. Ability to work in a fast-paced, high-growth environment with an ownership mindset.
