Job
Description
We are seeking a skilled and detail-oriented Cluster Manager to manage the operations and drive the performance of multiple outlets across the assigned region in Chennai. In this role, you will lead, train, and mentor store teams to enhance efficiency, elevate customer experience, and achieve sales goals. We’re looking for passionate and motivated individuals to join us as Cluster Manager and contribute to creating memorable experiences for our customers. Roles and Responsibilities: ● Manage the operational aspects of stores within your assigned area that includes 2-3 outlets. ● Lead and motivate outlet managers and their teams to achieve performance targets, maintain high morale, and foster a positive work environment. ● Ensure that employees adhere to company policies regarding attendance, grooming, and professional conduct. ● Identify staffing needs and assist in the recruitment process for new staff ● Ensure proper cash handling procedures are followed at each outlet, and oversee the management of petty cash and financial transactions. ● Coordinate with different teams marketing, including logistics, customer support to optimize performance ● Collect data and analyze reports to inform decision-making ● Drive sales growth by setting and achieving revenue targets while identifying new business opportunities ● Gather customer feedback and implement any necessary changes to improve the customer experience at each outlet with the approval of the management ● Work with the central procurement team to ensure timely stock replenishment and minimize wastage or excess stock. ● Prepare and submit weekly and monthly reports on operations, sales performance, financials, staffing, and any challenges or successes. ● Conduct regular audits of all outlets to ensure adherence to company guidelines and regulatory standards. Desired Skills and Experience: ● A minimum of 2-5 years in team management, preferably within sales or operations in the food and beverage industry ● Strong leadership, excellent communication, and strategic thinking ● Ability to identify and resolve issues quickly and effectively. ● Passion for providing an outstanding customer experience. ● Effective communication with employees at all levels of the organization and customers. ● Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred ● Fluency in English and Tamil to communicate effectively with clients, customers and internal teams. Proficiency in other languages is a plus. Why Work with Us: ● Career Growth: At Fruit Shop On Greams Road, we believe in providing continuous opportunities for growth and development. With our expanding footprint, there’s always room for career progression. ● Great Company Culture: We are proud of our inclusive, diverse, and supportive culture, where everyone is valued, respected, and motivated to do their best. ● Employee Benefits: Enjoy competitive compensation, health benefits, and bonuses tied to performance. How to Apply: Send your resume to nafisa@fruitshopongreamsroad.com or call us at 7550012960 . Join us in delivering refreshing experiences at Fruit Shop On Greams Road! Show more Show less
