Cluster Head - Security & Investigations

Job Description

About the role As a Cluster Head - Security and Investigations at Meesho, youll run a Regional org focused on reducing Security incidents and identifying, reducing and resolving malicious losses and frauds on the ground. Youll achieve it by forging strong collaborations with the Business and Operations teams, Operations partners and Sellers alike. Youll work closely with the mentioned teams in order to serve our users better. To this end, youll also lead key initiatives, audits, formulating and implementing SOPs and deliver impactful projects to cater to security and loss prevention needs for the organization. Your guiding question in this role will be How can we build an efficient, fraud-free, high on ownership and integrity supply chain, while keeping customer experience at max. Youll answer this question every day through owning the Security and Investigations charter for the Fulfillment and Experience, and Meesho at large. What you will do Develop and Lead the Cluster Security and Investigations Charter for a Region comprising multiple states. Coordinate with stakeholders from Operations and Central Control tower, Legal, Trust & Safety and other relevant teams to design short and long-term security, loss and fraud identification and prevention strategies. Partner with Cluster and Area operations teams to mitigate risk of theft, fraud and other high impact incidents. Performing risk assessment of site & operation model and frame mitigation measures. Regularly do security analysis, and work with Central teams for setting the right SOPs across nodes. Conduct regular security and process audits on the ground based on central data inputs Close the audit exercise by ensuring corrective measures and action on the identified stakeholders (employees/delivery personnel/sellers/ops vendors). Create Org and liaisoning muscle to intervene in case of ops disruptions and untoward incidents happening in different parts of the region. What you will need 8-12 years of work experience with substantial experience in managing a geographically dispersed security, investigations and loss prevention team, with KRs around detection and prevention of security and loss incidents. Experience in Physical security operations and Investigations, preferably in E-commerce, Fulfillment, 3P Logistics, Supply chain, Operations, or relevant security experience in similar high growth tech startups. Outstanding organizational skills.- Superior problem-solving and incident and case management skills. Experience in team building, managing, and coaching will be a plus. Knowledge & experience of laws applying to police & legal action and the judicial process. Ability to travel, sometimes at a short notice.