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Cloud Support Engineer I - Email

Cloud Support Engineer I - Email

10 - 11 years

|

8 - 9 Lacs

Posted:3 hours ago| Platform:

Apply

Skills Required

Crisis management Access management Powershell Active directory Customer service MSP Management Troubleshooting User management Technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Update and Manage ticket backlog based on internal policies.
Crisis Management - Identify any high priority issues and be the next level escalation point for high priority issues.
Provide a Customer-First experience while utilizing phones and email to manage tickets.
Work cohesively with team as well as all divisions of company. Customer-first approach.
Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers.
Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
Be able to listen to, accept, and follow directions from more senior engineers.
Flexibility to be customer facing and travel to customer sites.
Act as technical escalation for Customer Service Technicians.
Contribute to technical knowledge base.
Coach / Mentor Customer Service Technicians.
Perform Escalation Manager duties.

Required:

A college degree or equivalent work experience (5+ years).
MS 900 Certified Fundamentals
Excellent communication, presentation, writing, and editorial abilities.
Exce

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