Cloud Solution Architect - Cloud Managed Services

Roles and Objective:

Cloud Solution Architect Managed Services

proactive reviews, trainings, and architecture assessments

Key Roles & Responsibilities

1. Thought Leadership & Strategic Guidance

• Provide expert guidance on cloud strategy, architecture, and best practices.
  
• Align cloud solutions with business objectives.
  

2. Design & Optimization Recommendations

• Analyze customer cloud environments for performance, scalability, and cost-effectiveness.
  
• Recommend design improvements and optimizations.
  

3. Cloud Best Practices & Governance

• Educate customers on governance frameworks, security, and industry standards.
  
• Ensure compliant and secure cloud deployments.
  

4. Proactive Reviews & Training

• Conduct regular assessments of customer cloud environments to identify risks and improvements.
  
• Deliver training sessions on cloud technologies and best practices.
  

5. Architecture Reviews

• Perform detailed architecture reviews to validate alignment with industry standards and best practices.
  

6. Customer Relationship Management

• Cultivate strong, trusted-advisor relationships with customers.
  
• Develop a deep understanding of customer business and technology needs.
  

7. Hands-On Technical Expertise

• Provide technical support, troubleshooting, and solution implementation within customer environments.
  

8. Mentorship & Collaboration

• Mentor Cloud Architects and Engineers within the pod.
  
• Foster a culture of

  technical excellence and continuous improvement

  .

Key Interactions

Internal:

• Operations Manager
  
• Lead Cloud Platform Engineer
  
• Cloud Platform Engineering Teams
  
• Cloud Solution Architecture Teams
  
• Service Management Teams
  

External:

• Customers
  
• Vendors and suppliers
  
• Hyperscalers (e.g., Microsoft Support Teams)
  

Qualifications & Certifications

Educational Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field.
  

Mandatory Certifications:

• Microsoft Azure Solutions Architect Expert

  .

Highly Desirable Certifications:

• Microsoft DevOps Engineer Expert
  
• ITIL Foundation
  
• FinOps Certified Practitioner
  

Skills & Experience

• 9–15 years’ experience in managing and supporting

  enterprise-level cloud environments

  across

  Azure, AWS, and GCP

  .
• Proven experience delivering

  cloud strategy, architecture, and implementation projects

  .
• Expertise in

  cloud infrastructure components

  : networking, storage, compute, security, and databases.
• Strong knowledge of

  automation, orchestration, and IaC tools

  (e.g., Terraform, PowerShell).
• Deep understanding of the

  ITIL framework and best practices

  .
• Excellent communication, presentation, and interpersonal skills.
  
• Demonstrated leadership, mentoring, and team management experience.
  
• Strong

  customer-centric

  and

  problem-solving

  approach.
• Strong

  analytical

  and

  solution development

  skills.

Behavioral Skills

• Strategic thinker with strong business acumen.
  
• Excellent

  problem-solving and analytical abilities

  .
• Proactive, self-motivated, and results-driven.
  
• Customer-focused with a passion for delivering high-quality services.
  
• Strong communication skills, with ability to engage both technical and business stakeholders.
  
• Adaptable, eager to learn, and committed to continuous improvement.
  
• Resilient under pressure, with ability to work independently and manage multiple priorities.
  
• Strong attention to detail and commitment to quality outcomes.
  
• Leadership qualities with ability to

  inspire and motivate teams

  .