Cloud-Operations Support Engineer

DTNA-Cloud-Operations Support Engineer

• Should be willing to work 24/7, rotation shifts.
• Experience on ITSM processes like Incident, change and problem management

Escalation processes.

Documentation of technical runbooks and RCA.

Working knowledge on JIRA / Service Now / Pager Duty.

Should have done on call responsibilities as well.

• 3-5 years of professional experience working on Azure cloud Platform (any public cloud is also ok but microservice based application experience is must).
• Production experience of containers and container orchestration tools (Docker/Kubernetes/Helm/FluxCD).
• Experience in working with cloud native, enterprise scale applications, API Gateways, high availability architectures, load balancing & disaster recovery.
• Knowledge of application and cloud security (HTTP, TLS, certificate management).
• Experience of setting up CI/CD pipelines including production deployments using github (any other CICD tool like Azure DevOps , CircleCI, Jenkins etc. should have process knowledge and should be able to correlate on other platforms or tools).
• Good troubleshooting skills, approach to drill down to the cause ASAP.
• Experience building and working with observability, logging and metrics solutions using Grafana, Prometheus, azure app insights , log analytics, ADX (any other tool like Azure Monitor, Dashboards, Workbooks etc is also fine but should be able to switch and contribute).
• Provisioning/ Enablement/ Support to various Azure Services covering Compute, Storage, Networks, Integration services.
• Experience on IaC Automation using PowerShell, ARM templates, Terraform, CFT.
• Demonstrate maturity on modern infrastructure practices.
• Fair / basic understanding (preferably experienced on debugging applications in at least any coding languages (e.g. Java/Python/.Net/NodeJS/Go).
• Knowledge of at least one package/dependency management system (e.g. Maven/Gradle/NPM/Composer/Yarn).
• In depth experience of code repository tools like git including development and feature based workflows and at least one Git solution (e.g.Github/Gitlab/Gerrit/Bitbucket).
• Professional Team player, knowledge sharing , self motivated.