Cloud Operations Engineer

The Cloud Operations (CloudOps/DevOps) Engineer augments the symplr Engineering, DevOps, and IT Operations teams by focusing on expediting and improving technology solutions/services to enhance business value. Responsible for integrating application delivery mechanisms with established systems to reduce time for software delivery, increasing operational visibility, and enhancing overall system stability. Responsible for the management of critical applications and sub-systems in a SaaS hosted environment, installing, configuring, troubleshooting, and constant monitoring of these applications, and working collaboratively with a team of Architects, Engineers, QA personnel, IT personnel and Business Analysts.

Duties & Responsibilities

• Be a champion for department initiatives and values by ensuring all actions promote the department's mission statement
• Apply structured methodology to change management
• Document and assess change impact
• Support change communication efforts to stakeholders
• Lead change rollout efforts while minimizing change impact and system outages
• Work within and adhere to symplr software network design and security, testing and documentation standards, including Change Control documentation
• Work closely with IT, Architecture, Engineering, and Product Management teams to collect and analyze systems project requirements, and develop detailed project specifications
• Collaborate with multiple teams to provide systems and services to support corporate software solutions
• Continually research technologies and trends related to corporate application operations; make strategic recommendations related to product release and support strategy
• Provide software evaluations and recommendations for management review
• Write and maintain documentation related to corporate application operations, policies, and procedures
• Handle problem recognition, research, isolation, resolution, and follow-up for complex problems escalated from Client Services
• Provide technical assistance by responding to inquiries regarding errors, problems, or questions with systems and services
  

Skills Required

• Bachelor's degree
• 2-4 years of Systems Engineering experience in the following areas
• Windows Server
• Linux Server (Ubuntu/Debian, RHEL/CentOS)
• Active Directory, GPO, DFS, RBAC
• SQL Server Management (hosted or cloud)
• PowerShell, Ruby, or Python scripting
• Infrastructure as Code - Terraform
• Development Infrastructure: Terraform/Helm/AWS/Azure/Kubernetes
• CI/CD Tools (Jenkins, Octopus, ArgoCD/Drone, etc.)
• Basic Virtualization Administration (VMWare, Hyper-V)
• Basic cloud experience (AWS or Azure preferred)
• Application Hosting (IIS, Apache, Tomcat)
• Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
• Ability to work quickly and efficiently with minimal supervision
• Excellent communication skills both written and verbal
  

Desired Skills And Qualifications

• Experience and/or knowledge in the implementation and support of Cloud Services, such as Azure, AWS, Private Cloud or Hybrid Cloud
  

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.