4 - 9 years
4 - 9 Lacs
Posted:2 days ago|
Platform:
Work from Office
Full Time
Hiring on Immediate !!!!! Technical Support: Addressing customer inquiries, resolving issues, and providing guidance on using the application. Healthcare Background is mandatory (EMR / EHR ) Support. Troubleshooting: Identifying and resolving technical problems, including software bugs, hardware issues, and integration problems. Documentation: Maintaining documentation for system configurations, troubleshooting steps, and resolutions. Training: Providing training to new users on how to use the application. Incident Management: Managing incidents, prioritizing issues, and escalating when necessary. Application Maintenance: Performing regular updates, patches, and maintenance tasks to ensure optimal performance. Collaboration: Working with development, design, and other teams to resolve complex issues. Root Cause Analysis: Identifying the underlying reasons for issues and implementing solutions. Performance Optimization: Monitoring application performance and optimizing it for efficiency. Security: Implementing and maintaining security policies and procedures. System Upgrades and Migrations: Planning and executing system upgrades and migrations.
GAVS Technologies
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