Client Support Center Representative

Client Support Center Representative

Location: Hyderabad
Job Type: Full-time | Rotational Shifts (including nights, weekends, and holidays)

We are seeking passionate, service-oriented professionals to join our Client Support team. This role requires excellent communication skills, technical troubleshooting ability, and a strong commitment to providing a seamless customer experience.

Key Responsibilities

• Provide technical troubleshooting and problem resolution via phone, email, and online support.
• Understand client business processes and educate them where required.
• Follow a structured knowledge base while applying critical thinking and independent problem-solving skills.
• Respond effectively with minimal scripting, ensuring a professional and personalized client experience.
• Collaborate with non-technical clients to resolve technical issues, offering clear explanations and guidance.
• Escalate complex issues to Level 2/3 support teams with comprehensive documentation.
• Maintain accurate online records of troubleshooting, resolution, and escalation activities.
• Adhere to defined schedules, processes, procedures, and customer service standards.

Qualifications & Skills

• Exceptional verbal and written communication in English – articulate, professional, and empathetic.
• Strong problem-solving and call management skills, with the ability to take ownership of client interactions.
• Demonstrated ability to use knowledge bases, tools, and applications for efficient troubleshooting.
• Service-oriented mindset with the ability to create a positive customer experience, regardless of outcome.
• Attention to detail with the ability to identify root causes, resolve issues, and prevent recurrence.
• Flexible and adaptable – must be available to work rotational shifts (nights, weekends, holidays).

Job Type: Full-time

Pay: ₹20,000.00 - ₹32,696.31 per month

Benefits:

• Provident Fund

Application Question(s):

• Are you able to troubleshoot technical issues and explain solutions to non-technical clients?

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Location:

• Hyderabad, Telangana (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person