Client Success Support Strategist - UK Shift (Remote)

The Opportunity:

Ziff Davis CNET Group offers the opportunity to make a meaningful impact by supporting the Client Strategy team across both operational tasks and non-key account responsibilities, freeing up Strategists to focus on high-value, revenue-generating initiatives. These responsibilities are essential to our day-to-day operations and provide a great opportunity for someone organized and detail-oriented to drive efficiency, enhance workflows, and help the team operate more smoothly and effectively.

Key Responsibilities:

Display Support:

• Assist with the creation of client-facing screenshot decks in PowerPoint
• Submit creative and asset requests to internal teams using Asana
• Map client provided tag sheets to internal media plan templates
• Enter finalized media plans into proprietary systems with strong attention to detail
• Support pre-sale plan creation for non-key accounts using Excel
• Potential to expand into post-sale support for non-key accounts
  

Benefits to the business:

• Play a key role in team success by taking ownership of essential operational and non-key account tasks, helping Client Strategists dedicate more time to high-impact, top-tier campaigns
• Create meaningful impact by building efficiency and freeing capacity for the team to focus on revenue-driving priorities such as campaign execution, reporting, and strategic optimization

• Enhance team productivity and collaboration by managing important day-to-day details that keep everything running smoothly, allowing Strategists to stay focused on big-picture client growth

Job Qualifications:

• 5+ years of experience in Client Success or related field.
• Strong excel skills required for creating a pre-sales plan.
• Experience required in analyzing screenshots and working with media plans.
• Nice to have data analytical skills.
• Proficient in Google Sheets, and presentation tools (PowerPoint, Google Slides)
• Excellent communication and writing skills; able to craft professional internal updates

• Genuine passion for digital media, technology, and branded content.
  

Who we are: CNET Group, a division of Ziff Davis is a trusted global marketplace that connects technology buyers and sellers with the most actionable and precise intent data. We are uniquely positioned to offer tech brands unmatched visibility into accounts and buyers that are truly in-market, by leveraging our scale, quality and diversity of data. With unparalleled access to the world’s most influential technology buyers through a combination of first-party (Community, Tools, Editorial) and data, CNET Group is a leader in demand based, intelligent, omnichannel marketing.