Client Servicing, Field Sales

As a Client Servicing & Relationship Management professional, your main role will be to build trusted relationships with assigned clients and serve as their primary point of contact. You will conduct regular check-ins via calls, emails, and visits to ensure clients" satisfaction and engagement. It is important for you to understand the business goals of each client and suggest relevant solutions to help them achieve better results. Additionally, you will be responsible for sharing product/service updates, new features, or add-on offerings to keep clients informed and interested. Your key responsibilities will include: - Driving timely contract renewals and ensuring minimal client churn. - Tracking client usage, engagement levels, and overall satisfaction to ensure high retention. - Providing clients with ROI-driven insights to reinforce the value of our services. In terms of Upselling & Cross-Selling, you will need to identify opportunities to expand client engagement through relevant upsell and cross-sell solutions. Collaboration with internal teams to customize offerings as per client needs will also be a crucial part of your role. Your collaboration & reporting tasks will involve coordinating with support, operations, and product teams to resolve client queries quickly. It is essential to maintain accurate records of all client interactions, renewals, and account activities in the CRM system. Additionally, you will be required to share regular updates and reports on client feedback, account health, retention rates, and revenue contribution. No additional details about the company were provided in the job description.,