Client Servicing - Field Sales - Pune

Role Overview: As a Client Servicing & Relationship Management professional, your primary responsibility will be to build and maintain trusted relationships with assigned clients. You will act as their main point of contact, conducting regular check-ins via calls, emails, and visits to ensure client satisfaction and engagement. Understanding the business goals of clients will be crucial, as you will suggest relevant solutions to help them achieve better results. Additionally, you will be responsible for sharing product/service updates, new features, and add-on offerings to keep clients informed and interested. Key Responsibilities: - Drive timely contract renewals and minimize client churn by tracking client usage, engagement levels, and overall satisfaction. - Provide clients with ROI-driven insights to emphasize the value of our services. - Identify opportunities for upselling and cross-selling solutions to expand client engagement. - Collaborate with internal teams to customize offerings as per client needs. - Coordinate with support, operations, and product teams to resolve client queries promptly. - Maintain accurate records of all client interactions, renewals, and account activities in CRM. - Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution. Qualifications Required: - Strong communication and interpersonal skills to build and maintain client relationships effectively. - Ability to understand client business goals and suggest relevant solutions. - Proven track record in client servicing, retention, and upselling. - Proficiency in CRM systems for maintaining accurate client records and reporting. (Note: No additional company details were provided in the job description),