Client Servicing - Field Sales - Jaipur

As a Client Servicing & Relationship Management professional, you will have the responsibility of building trusted relationships with assigned clients and acting as their primary point of contact. You will conduct regular check-ins via calls, emails, and visits to ensure clients are satisfied and engaged. It will be essential for you to understand client business goals and suggest relevant solutions to help them achieve better results. Additionally, you will be required to share product/service updates, new features, or add-on offerings to keep clients informed and interested. Key Responsibilities: - Drive timely contract renewals and ensure minimal client churn. - Track client usage, engagement levels, and overall satisfaction to ensure high retention. - Provide clients with ROI-driven insights to reinforce the value of our services. As part of your role, you will need to identify opportunities to expand client engagement through relevant upsell and cross-sell solutions. Collaboration with internal teams to customize offerings as per client needs will also be a crucial aspect of your responsibilities. You will be expected to coordinate with support, operations, and product teams to resolve client queries quickly. It is important to maintain accurate records of all client interactions, renewals, and account activities in CRM. Regular updates and reports on client feedback, account health, retention rates, and revenue contribution should be shared to ensure transparency and alignment within the organization.,