Client Servicing Executive

Job Description

Job Title: Client Servicing Executive (with Cross-Selling & Up-Selling) Location: Hauz Khas Job Type: Full-Time Experience: 1–3 years Salary: 15000-35000 --- Job Summary: We are seeking a dynamic Client Servicing Executive who can not only manage client relationships but also identify opportunities to cross-sell and up-sell additional products or services. The ideal candidate will be responsible for ensuring client satisfaction while strategically increasing revenue through consultative selling. --- Key Responsibilities: · Serve as the main point of contact for assigned clients. · Understand client needs and recommend additional or upgraded solutions (cross-sell & up-sell). · Build strong relationships and maintain high levels of client satisfaction. · Proactively follow up on service usage, renewals, and additional requirements. · Coordinate with internal teams (sales, support, operations) to ensure seamless service delivery. · Maintain accurate records of interactions and sales opportunities in CRM. · Meet and exceed monthly targets for upselling/cross-selling and retention. --- Requirements: · Bachelor's degree in Business, Marketing, or related field. · 1–3 years of experience in client servicing, account management, or customer support. · Proven ability to cross-sell or up-sell in previous roles. · Excellent communication, persuasion, and relationship-building skills. · Strong organizational and multitasking abilities. · Basic proficiency in CRM software and Microsoft Office. --- Preferred Skills: · Consultative selling approach · Negotiation and objection handling · Strong commercial awareness · Ability to analyze client behavior and buying patterns --- Benefits: · Attractive incentives for upselling and cross-selling success · Career growth opportunities in sales and account management · Training and mentorship from experienced professionals · Health benefits and flexible work environment Job Type: Full-time Pay: ₹15,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person Speak with the employer +91 8149175153