Client Servicing and Operations

Location: Mumbai BKC

Salary: 35,000 to 50,000

Job Description:

Job Summary:

We are looking for an enthusiastic, articulate, and client-focused Client Servicing Manager to join our Swaaha Weddings & Nautanki Company. The role involves end-to-end client management — from understanding client requirements to ensuring flawless execution of their dream wedding. The ideal candidate will have a passion for premium service, strong communication skills, and the ability to manage high-net-worth clients with professionalism and empathy.

Key Responsibilities:

Client Relationship Management:

• Act as the primary point of contact for clients from initial inquiry to event completion.
• Build and maintain strong, long-term relationships with clients.
• Understand client visions, preferences, and expectations to deliver personalized experiences.

Project Coordination:

• Collaborate with internal teams design, production, operations, and vendors to ensure client requirements are communicated clearly.
• Prepare and present event proposals, mood boards, and presentations tailored to client briefs.
• Manage timelines, deliverables, and milestones throughout the event planning process.

Client Meetings & Communication:

• Organize and lead regular client meetings, calls, and updates.
• Provide expert advice and guidance on event concepts, trends, and luxury experiences.
• Handle client queries, concerns, and feedback promptly and professionally.

On-ground Management:

• Be present on event days to manage client expectations and ensure smooth execution.
• Coordinate with the operations team to ensure event setups align with client approvals.
• Manage last-minute client requests and troubleshoot in real-time.

Budget & Documentation:

• Assist in preparing event budgets and ensure transparency with clients regarding costs.
• Oversee contracts, approvals, and documentation related to client deliverables.

Post-Event Servicing:

• Manage post-event feedback, thank-you communication, and client retention strategies.
• Assist in generating referrals, testimonials, and future business opportunities.

Key Skills & Competencies:

• Strong interpersonal and relationship-building skills.
• Exceptional verbal and written communication.
• Highly organized with the ability to manage multiple clients and projects simultaneously.
• Customer-centric mindset with high emotional intelligence.
• Ability to handle high-pressure situations with grace and professionalism.
• Attention to detail with a flair for luxury aesthetics and experiences.
• Problem-solving attitude with a proactive approach.

Qualifications:

• Bachelor’s Degree in Event Management, Hospitality, Mass Communication, or a related field.
• 3–5 years of client servicing experience, preferably in luxury weddings, premium events, or hospitality.
• Proficiency in MS PowerPoint / Keynote, and design tools (Photoshop, Illustrator, Canva, etc.)

Personal Attributes:

• Passionate about delivering extraordinary experiences.
• Confident, presentable, and well-spoken.
• Empathetic listener with a service-first attitude.
• Positive, solution-oriented, and collaborative mindset.

8169180712

Zain Shaikh

Manager - HR

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Flexible schedule

Experience:

• From Event Industry: 4 years (Required)
• Client Servicing: 3 years (Required)

Work Location: In person