Job
Description
Role Overview: You are Omnissa! The world is evolving fast, and organizations everywhere are under immense pressure to provide flexible, work-from-anywhere solutions. Omnissa comes in with the Omnissa Platform, the first AI-driven digital work platform that enables smart, seamless, and secure work experiences from anywhere. As a Member of Technical Staff, you will play a crucial role in providing technical support, managing hardware inventory, overseeing IT store operations, and providing executive-level support. Key Responsibilities: - Desktop Support: - Deliver prompt and efficient technical support to end-users for hardware and software issues. - Diagnose and address issues associated with laptops, printers, and other peripherals. - Install, set up, and manage operating systems, applications, and software updates. - Help users with account setup, password resets, and other account-related problems. - Develop and maintain documentation of technical procedures and solutions. - Hardware Inventory Management: - Maintain accurate records of hardware inventory, including laptops, monitors, and peripherals. - Track hardware assets from procurement to disposal. - Conduct regular audits of hardware inventory and manage procurement and deployment of new hardware. - IT Store/Depos: - Oversee day-to-day IT store operations, manage inventory, and provide colleague support services. - Assist colleagues in choosing IT equipment and accessories based on hardware standards. - Offer guidance and recommendations for hardware and software solutions. - Executive Support: - Provide dedicated technical support to executive-level staff, including troubleshooting and proactive maintenance. - Prioritize executive requests and ensure timely service delivery with confidentiality and discretion. Qualification Required: - Bachelor's degree in Computer Science or a related field. - Minimum 5 years of experience in desktop support or a similar role. - Strong knowledge of Windows and macOS operating systems. - Experience with hardware inventory management systems and executive support. - Certifications in Microsoft or Apple technologies are preferred. - Excellent communication, interpersonal skills, and ability to work independently and as part of a team are necessary. Additional Details: Omnissa is a global private company with over 4,000 employees, committed to fostering inclusiveness and diversity. The company has received industry recognition and awards, including being positioned as a leader in Gartner's Magic Quadrant for Desktop as a Service and Virtual Desktop Infrastructure. Omnissa aims to provide personalized and engaging employee experiences while optimizing security, IT operations, and costs.,
