Client Services Engineer

Role Overview: You are Omnissa, a global private company at the forefront of providing IT infrastructure solutions that enable flexible work-from-anywhere options. Your innovative Omnissa Platform integrates industry-leading solutions to deliver smart, seamless, and secure work experiences globally. As a Member of Technical Staff, you will play a crucial role in delivering top-tier technical support and maintaining hardware inventory to support the company's mission of empowering employees and maximizing customer value. Key Responsibilities: - Desktop Support: - Deliver prompt technical support for hardware and software issues to end-users. - Install, manage operating systems, applications, and software updates. - Assist with account setup, password resets, and documentation of technical procedures. - Hardware Inventory Management: - Maintain accurate records of hardware inventory and track assets throughout their lifecycle. - Conduct audits to ensure accuracy and manage procurement and deployment of new hardware. - IT Store/Depos Operations: - Oversee day-to-day operations, manage inventory, and assist colleagues in choosing IT equipment. - Provide guidance on hardware and software solutions based on company standards. - Executive Support: - Provide dedicated technical support to executive-level staff, prioritize requests, and ensure efficient service delivery. - Maintain confidentiality and discretion when handling sensitive information. Qualification Required: - Bachelor's degree in Computer Science or a related field. - Minimum of 5 years of experience in desktop support or similar role. - Strong knowledge of Windows and macOS operating systems. - Experience with hardware inventory management systems and executive support. - Certifications in Microsoft or Apple technologies. - Excellent communication, interpersonal skills, and ability to work independently and as part of a team. Additional Company Details: Omnissa has received industry recognition in Gartner's Magic Quadrant for Desktop as a Service (DaaS) and Virtual Desktop Infrastructure (VDI) and IDC MarketScape reports for EUC. The company's commitment to diversity and inclusion is reflected in its workforce and operational culture. High customer satisfaction ratings and positive reviews underline Omnissa's reputation for excellence in the IT industry.,