Client Relationship & Customer Support Executive (US Process)

Job Summary

We are seeking a dedicated and proactive Client Relationship & Customer Support Executive to serve as a primary liaison between our clients and internal teams. The role involves managing client interactions, resolving inquiries, and supporting potential leads. The ideal candidate will combine strong interpersonal skills with a deep understanding of customer service and consultative sales processes, particularly within a US-based context.

Key Responsibilities

• Act as the main point of contact for a portfolio of clients, establishing and maintaining strong, long-term relationships.
• Build a thorough understanding of clients’ business objectives, challenges, and needs, and advise accordingly.
• Handle both inbound and outbound communications (calls, emails, web chats) with existing clients and prospective leads.
• Provide detailed information about our services, particularly free counseling offerings, and schedule appointments for interested clients.
• Track client engagement, preferences, and feedback to recognize patterns and recommend service enhancements.
• Deliver exemplary customer service by promptly addressing and resolving client concerns or issues.
• Meet monthly targets related to client engagement and sign-ups through consultative and persuasive communication (note: this is not a direct sales role—focus is on enrollment, not hard-selling).
• Prepare and maintain daily reports on client interactions, lead generation, conversions, and other key metrics.
• Maintain detailed and organized records of all client communications and status updates

Qualifications & Requirements:

• Minimum 1 year of international voice process experience, preferably in a US-based sales or customer service environment.
• At least 1 year of experience in US sales or client service processes is highly preferred.
• Strong verbal and written communication skills, with the ability to articulate complex information clearly and professionally.
• Prior exposure to cold calling, lead generation, or client acquisition is an advantage.
• Proficiency in basic computer applications, including MS Word, Excel, and CRM tools.
• Willingness to work night shifts from the office.

Competencies & Skills

• Excellent interpersonal skills and emotional intelligence.
• Consultative mindset with the ability to understand client needs and position solutions accordingly.
• High degree of ownership and accountability.
• Analytical orientation, with the capacity to monitor trends in client activity and translate feedback into actionable insights.
• Strong organizational skills: able to manage multiple leads and clients efficiently.

Work Environment

• Office-based role with night shift timings.
• Fast-paced, performance-driven atmosphere.
• Target-oriented, with clear metrics for client engagement and sign-up conversions.

Why Work With Us

• Opportunity to shape and nurture key client relationships.
• Exposure to both customer support and consultative outreach.
• Performance-driven culture with clear goals and growth trajectory.
• Professional development and training opportunities.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person