Client Relations Executive

Associate - Client relations – This role is an integral part of our ERP project management team in work allocation for software developers and client management.

Requirements:

• Minimum 6 months experience in client/ customer management
• Education : MBA (Marketing)
• Excellent communication skills in English is mandatory
• Client handling ability
• Logical thinking
• Male candidates only

Core responsibilities with regard to team work allocation includes the following:

• Discussion and analysis of new requirements and support activities of the project with team leaders and developers.
• Timely status update to the team leaders and client regarding pending tasks
• Daily stand up meeting coordination for support activities
• Jira management

Client Management responsibilities

• Client communication through calls, mails, WhatsApp etc.
• User story management
• Weekly sprint meeting with client
• Ticketing system management
• User training based on new releases

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Leave encashment
• Paid time off
• Provident Fund

Experience:

• Client/customer management: 1 year (Required)