Client Partner - Accounts Receivable (AR Caller)

You will be responsible for maintaining adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference. Additionally, you will record after-call actions and perform post-call analysis for claim follow-up. Your role will involve assessing and resolving inquiries, requests, and complaints through calling to ensure that customer inquiries are resolved at the first point of contact. It is essential to provide accurate product/service information to customers, research available documentation including authorization, nursing notes, medical documentation on client's systems, and interpret explanation of benefits received before making the call. To be considered for this position, you should have 1-4 years of experience in accounts receivable follow-up/denial management for US healthcare customers. Fluent verbal communication abilities and call center expertise are required. Knowledge of denials management and A/R fundamentals will be preferred. You should be willing to work continuously in night shifts and possess basic working knowledge of computers. Prior experience working in a medical billing company and using medical billing software will be considered an advantage. Access Healthcare will provide training on the client's medical billing software as part of the training. Knowledge of healthcare terminology and ICD/CPT codes will be considered a plus. Your skills should include call center skills, communication skills, and analytical skills. The qualifications required for this role are a graduate in any discipline.,