Client & Operations Coordinator

Key Responsibilities:

Employee Engagement & Support:

• Regularly meet with employees to understand and resolve operational or workplace concerns.
• Act as a liaison between employees and senior management for escalated issues.
• Monitor attendance, discipline, and adherence to company policies at client locations.
• Support on-boarding coordination and ensure smooth integration of new joiners.
• Coordinate grievance handling and escalate when required.

Client Interaction & Support:

• Maintain regular communication with clients to understand their needs and expectations.
• Handle client queries and resolve them promptly in coordination with relevant teams.
• Assist in building long-term relationships with clients through excellent service delivery.
• Capture and communicate client feedback to management for continuous improvement.

Operational Coordination:

• Ensure compliance with operational processes, documentation, and reporting standards.
• Coordinate for any kind of support required at client or employee locations.
• Maintain records of interactions, concerns raised, and solutions implemented.
• Support in audits, MIS preparation, and documentation as required.

Requirements:

• Education: Graduate in any discipline
• Experience: 2+ years in operations, coordination, or client-facing roles
• Skills:
• Strong interpersonal and communication skills.
• Problem-solving attitude with ability to manage multiple stakeholders.
• Detail-oriented with good documentation and reporting ability.
• Proficient in MS Office (Word, Excel, Outlook).

Key Competencies:

• People-oriented with empathetic listening skills
• Professionalism in handling confidential information
• Conflict resolution and negotiation skills
• Ability to work independently and take initiative
• Flexibility to travel for client or employee meetings, if needed.
• IT knowledge / IT experience is required.

Job Types: Full-time, Permanent

Pay: ₹10,967.39 - ₹30,724.07 per month

Work Location: In person