Client On-boarding Specialist I

You will be joining ICE Data Services as a Client On-Boarding Specialist, playing a crucial role in the fast-paced Global Delivery Team. Your main responsibility will involve setting up and managing new and existing product configurations offered by ICE Data Services. Your coordination with Client Service, Sales, Product Management, and IT teams will ensure a seamless onboarding experience for clients. Your duties will include establishing strong relationships with clients, communicating expectations and deadlines, capturing client requirements, ensuring product solutions meet client needs and external vendor policies, managing client test/trial processes, creating and maintaining onboarding documentation, providing client demos, and keeping accurate client communication records. Additionally, you will coordinate hand-offs to client service, communicate enhancement requests, and escalate issues when necessary. To excel in this role, you should demonstrate experience in client service, finance, or project management. Proficiency in Microsoft Word and Excel is required, with knowledge of Outlook, Salesforce, XML, SQL, and Unix being advantageous. Strong interpersonal, communication, teamwork, and collaboration skills are essential. You must have solid customer service skills, excellent business judgment, and the ability to multitask in a fast-paced, time-sensitive environment. Analytical skills are necessary for reviewing data, applying logic and reason, and drawing appropriate conclusions. This role allows for one day per week of work from home flexibility.,