Client Coordinator- Voice Process

Job Summary:

Handle inbound and outbound calls professionally and efficiently, addressing patient queries and concerns regarding appointments, medication, prior authorization, etc. As part of our Scheduling Team, you will be assisting patients in making, altering, and canceling medical appointments, ensuring patients have access to the services and treatments they need. You should be helpful and courteous when answering telephone calls.

About the Role:

• Answer patient calls, field questions, and assist patients in making new medical appointments, follow-up appointments, cancellations, etc.
• Change or cancel appointments as necessary.
• Accurately note all patient information according to confidentiality standards and HIPAA requirements.
• Verifying patient's insurance details like eligibility / verify the prior authorization.
• Answering patients' questions regarding basic medical tests and procedures.
• Providing instructions to patients to ensure that they are prepared for examinations and procedures.
• Confirming patient appointments.
• Courteously receiving incoming telephone calls and taking messages as needed.
• Route calls to the appropriate department or individual.